Kate Bartlett Psychology is serious about protecting your online privacy. This Privacy Policy explains our views and practices concerning privacy, and how they may pertain to you as a user of our website.
Kate Bartlett Psychology (“us”, “we”, or “our”) operates the https://www.katebartlett.com.au/ and the accompanying in person and online psychology services (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information under this policy.
Definitions
Service – means the https://www.katebartlett.com.au/ website and the accompanying in person and online psychology services.
Personal Data – means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data – is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies – are small pieces of data stored on your device (computer or mobile device).
Information we collect and use
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- First name and last name
- Email address
- Phone number
- Address, State, Postal code, City
- Data about how you use our website
- Technical data such as your IP address, details about your browser, time zone settings and other technology on the device you use to access our website
- Any information that you directly provide to us whether through our contact form, over the phone, by email or otherwise
Cookies and Usage Data
Usage Data
We may also collect information on how our Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Analytics Cookies. Google Analytics uses cookies to measure how our website is used.
- Advertising Cookies. Google Ads uses cookies to record when a visit came from one of our ads.
- Security Cookies. Cloudflare, which runs our website and protects our contact form from spam, may use cookies and similar technologies for security purposes.
Use of data
We use the collected data for various purposes:
- To provide and maintain our Service
- To respond to your enquiries
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To understand whether our advertising is effective
- To detect, prevent and address technical issues
Disclosure of data
Disclosure for law enforcement
Under certain circumstances, Kate Bartlett Psychology may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Kate Bartlett Psychology may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Kate Bartlett Psychology
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
”Do Not Track” signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Enquiries through our contact form
When you send an enquiry through the contact form on our website, your enquiry is delivered to us by email. Our website does not keep a copy of your enquiry. We use Cloudflare to run our website and deliver your enquiry, and Google Workspace to host our email. Cloudflare also checks that the form is being used by a person and not an automated program.
Our contact form only asks for your contact details and the type of enquiry, so there is no need to include health information.
Storing and processing information overseas
Some of the Service Providers we use, including Cloudflare (website hosting and enquiry delivery) and Google (email, analytics and advertising), may store or process information on servers outside Australia, including in the United States and other countries where they operate data centres.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
We use Google Analytics to collect information about the usage of our website to enable us to improve how it works. The information allows us to see the overall patterns of usage, helps us record any difficulties you have with the website, shows us whether our advertising is effective or not, and allows us to use responses to advertisements to optimise ad performance.
Google Analytics uses cookies and other similar technologies to collect information about the usage of our website, such as the pages you visit, and to report website trends to us. This information is collected and stored by Google. We have switched off the Google Analytics features that link your visits to advertising profiles. See below for more information, or to opt-out of these practices:
You may opt-out of Google Analytics by clicking here.
Google Marketing Services
We advertise our services through Google Ads, which shows our ads when someone searches for relevant services.
We use Google Ads conversion tracking to understand whether our ads lead to enquiries. Google’s tag on our website uses cookies to record when a visitor arrived by clicking one of our ads. If that visitor then sends an enquiry through our contact form, Google records that the ad led to an enquiry. We see the total number of enquiries that came from our ads. We do not receive any information from Google that personally identifies you, and the content of your enquiry is not shared with Google Ads.
We do not use remarketing, and we have switched off advertising personalisation on our website, so your visits to our website are not used to show you personalised ads.
This information is collected by Google and may be transmitted to and stored on servers in the United States. For more information about Google’s use of data for marketing purposes, please see https://policies.google.com/technologies/ads. Google’s privacy policy is available at https://policies.google.com/privacy. You can manage how Google personalises the ads you see at https://adssettings.google.com.
Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to delete that information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will update the “effective date” at the top of this Privacy Policy whenever we make a change.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact us
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at hello@katebartlett.com.au.
If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.